Being a Nauta customer


Nauta pays a lot of attention and care for the delivery of its products. The delivery and placing of heavy safes demand a professional approach. Before leaving our warehouse the safes undergo a final (thorough) inspection, after approval the safes are packed well and are collected by the forwarder.

Order convenience

We can receive and process your orders in various ways. Besides orders we receive through the export department, by phone, fax or e-mail, we can also receive orders electronically through EDI. After registration you can also send your orders through this website.

Returning goods (RA)

Nothing is more tedious than having to return products and then wait for a long time for a correct credit note. That is why we have automated the organisation and processing of returned goods. The following procedure should be followed:

A RA-form should be requested within 8 days after receipt of the goods. A RA-number cannot be requested after 8 days. We need the following information:
  • The order or invoice number
     
     
     
  • The product number
     
     
     
  • Quantity
     
     
     
  • The reason why you are returning the products
     
     
     

You will then receive the filled out RA form by e-mail, fax or by mail. We kindly request that you return the goods within 2 weeks in the agreed upon way. Always enclose a copy of the original RA-form.

Please return the products in original packaging without stickers or tape with for example your company name or logo.