Payments

Customer service

Monday - Friday
8:30 AM - 5 PM

What are the payment options?

When placing orders with us, you have the following payment options:

Quick and easy direct checkout via your bank, using iDEAL
On account (payment <30 days)
By SEPA B2B pre-authorized payment (PAP). Note: the latter is only possible in the 34 SEPA countries. 30 days net amount or 2 per cent payment discount for payment <8 days

If you have any questions about our payment options,
Please contact us, using the contact form or call one of our employees on + 31 (0)342 - 455 000.

How do I receive my invoice?

We send the invoice to the e-mail address you provided. And you can view your invoices in 'my account'.

Where can I see my payment periods?

Your payment conditions are stated on every invoice you receive from us.

I have received the invoice. When will I receive the products I ordered?

We invoice as soon as your order has left our warehouse. So, your products are already on the way. You can view the status of your order(s) in 'my account'.

What are Nauta's bank account details?

Beneficiary Nauta BV.

Bank details: ABN AMRO Bank
PO Box 2059, 3500 GB Utrecht

IBAN: NL67 ABNA 0456 0889 89
BIC: ABNANL2A

I think the price calculation is wrong

If you think that we have calculated a price incorrectly, it is best to contact the relevant sales department. For hinges and locks, you should send an e-mail to info@nauta.com. If you have questions about an order for a safe, you should contact info@nautasecurity.com directly. You can also contact us by calling one of our employees on + 31 (0)342 - 455 000.

What are the delivery conditions for abroad?

Outside the Netherlands, Belgium and Luxembourg we deliver standard with the delivery condition EX WORKS.

I have received a reminder, but no invoice

For more information or a copy of your invoice, please contact our administration department, using our contact form.

Customer service