Safes Safe service
Customer service
Monday - Friday
8:30 AM - 5 PM
Faults and maintenance
Nauta also offers its own lock repair service. If you need on-site service, because your safe lock isn’t working, for example, if you’re not satisfied for some reason or if you have another technical question, our staff are ready to help you seven days a week and will do their very best to be of assistance to you. Having our own specialists means that we can act quickly. We can carry out simple alterations to safes, for example, to offer you a solution that works.
If you have a question or problem, please consult the ‘Frequently Asked Questions’ first. You can also find the most up to date instructions next to our products on the website. If you still can’t resolve the problem after consulting our website, you can request a service visit with our service form.
GO TO FREQUENTLY ASKED QUESTIONS GO TO SERVICE FORM
Transport and installation
Our objective is to provide our clients with the best service and that is why we care for our products. This is, among other things, expressed in our logistical process, which we are happy to organise for you from start to finish. Before your order leaves our warehouse, it will receive a last control check. That way we guarantee a correct delivery.
Next to our standard delivery, you can also opt for several extra delivery options like placing, anchoring, and a discrete packaging of the safe. Please ask us about the possibilities.